this post was submitted on 22 Jul 2023
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Technology
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This is an excuse to lay off employees, no AI break through replaced good customer service this technology existed a long time ago that just put customers in an endless circle regurgitating policy disguised as customer service, this is to reduce production cost and the bottom line. this 'chatbot'/ai is an excuse to lower quality for a customer experience and lower production cost to increase/maintain profits while passing blame on the shitty ai/technology. (after they blame the do nothing employees and ppl realise what they replaced it with was shit/'AI')
this is not advancement/progression this is a regression
budget cuts for a dying corporation
edit: did my own LLM research