this post was submitted on 11 Nov 2023
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Quick buck vs LT view.
But really there shouldn’t be a total trade off. I’m an ex ceo and ex cro and have to admit, the game has changed in my world (b2b tech). Now the buyer wants to do their research, deal with experts not BDRs, and they want to have confidence they’re partnering with the right providers. There’s also a trend in “build it yourself” given how efficiently and well companies can build technology.
If I have to rationalize dollars, I take the long view and try to be scientific about each penny, like yield management in the airline business. Instead of butts in seats and maximizing yield, we do that with investment allocations for outcomes. To be fully complete you need to incorporate the non financial “soft” things like reputation, brand, how it affects hiring, you name it.
But in practice most companies are weak and the people at then just don’t want to get fired.