I'm not really surprised. I feel like Halo has been losing steam for a while and Infinite had the vibe of the devs doing everything popular because it makes money not because they had an awesome idea.
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This whole thing is especially heartbreaking because at its core, the game is great. Running around and shooting feels better then Halo has in a long time. It was just ruined by corporate fuckery.
I'm a bit out of the loop.. what corporate fuckery?
In a nutshell: corporate greed. The only part of the game that was live service was the paid cosmetics.
At launch, their entire idea of more ‘content’ was just visual cosmetics. If you look at their communications at the time it will all make sense.
They constantly referred to an internal ‘live service’ team separate from the rest of the game, and that team was effectively the ‘cosmetics team’.
People talk about contractors, but this was the real problem. They thought they could get away with barely adding any real content and selling tons of cosmetics.