VoIP

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submitted 11 months ago by DependentYesterday54@alien.top to c/voip@netheads.online

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Is there any option for a supervisor to view the total logged in hours of an agent? Including the breakdown of the total "Not Ready Status" and "Ready Status" of the agent.

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[–] KillerBurger69@alien.top 1 points 11 months ago

Yes. If you pull a report you can ask for literally any agent stat and it will pull it.

[–] stlslayerac@alien.top 1 points 11 months ago

Call five9 support.

[–] Whatwhenwherehi@alien.top 1 points 11 months ago

On a free pbx you can do anything.