DependentYesterday54

I am trying to start a small center in the Philippines. I already have a client and he is the one providing our dialers. I would like to have my own dialer so that I can get another client. Any recommendation for a cheap dialer? I also need a dialer that can send and receive SMS without the TCR.

Is there any option for a supervisor to view the total logged in hours of an agent? Including the breakdown of the total "Not Ready Status" and "Ready Status" of the agent.