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Airlines will make a record $118 billion in extra fees this year—their websites are designed to get you to pay (www.fastcompany.com)

submitted 11 months ago by L4s@lemmy.world to c/technology@lemmy.world

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Airlines will make a record $118 billion in extra fees this year—their websites are designed to get you to pay::Airlines are piling on fees for checked bags, assigned seats, and other extras. Here's how their websites pressure fliers into paying for them.

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[–] Veedem@lemmy.world 64 points 11 months ago (3 children)

Recently booked some flights with United. Chose Economy (not Basic). Tried to book row 30 or something around there but they wanted an extra $140 per seat. Said fuck it and booked row 58. Two weeks later got an email letting me know my seats were changed to row 30 at no charge.

What a scam.

[–] LOLjoeWTF@lemmy.world 16 points 11 months ago (2 children)

Yeah, this is a pretty common thing for me as well. I prefer to sit by my wife on long flights (3+ hours) and will usually pay an enormous fee for a damned middle seat. Outside of that, pfft hell no. Then it's a toss-up whether I get what I want or not. The prices are pretty outrageous considering it costs nothing.

On exception was flying Lot Airlines to and from Poland. We picked seats together on both flights, and neither selection was honored. That was pretty BS. They couldn't fix it at the gate because the flight was full and it would be too difficult. 🤦‍♂️

[–] slumberlust@lemmy.world 8 points 11 months ago (1 children)

Can't just ask the person to swap you? Most people don't want the middle seat.

[–] LOLjoeWTF@lemmy.world 6 points 11 months ago

Hmm. That's a good point... Book both the aisle and window and hope nobody takes the middle! Depending on the route that's workable.

If that doesn't pan out, I suppose the situation is similar, but I'll get to make someone a bit happier by swapping, which is also a win.

Seriously, thank you. I got something out of this.