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Guessing they just don’t have the means or technical no how to setup an online ordering system, doubt it’s anything malicious.
Also email is not secured so I wouldn’t want to send credit card info or anything important through that means of communication, hence the call.
phone calls aren't more secure
The likelihood of a phone call being intercepted is vastly less likely than data transmitted over email. Also what do you even know about telephone technology you damn raccoon.