this post was submitted on 02 Dec 2023
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[–] ultratiem@lemmy.ca 62 points 11 months ago (11 children)

Sony has always treated its customers like absolute trash from the get go. As a kid, I had a stereo that ended up dying. They weaselled out of the warranty. Flash forward to my Sony headphones where one ear died and they did the same. Forward again to my Ericsson phone whose screen died due to “water damage” (the markers were triggered by a friend who worked in their repair department said all phones on high humidity zones were always triggered because back then phones weren’t even dust proof). They sent it back refusing to fix it.

Since then they have been on my embargo list. One of the worst companies for caring about their customers.

🖕

[–] Waluigis_Talking_Buttplug@lemmy.world 11 points 11 months ago* (last edited 11 months ago) (1 children)

I remember my friends mom got an s3 and the water damage tag was triggered before they even left the store, they tried to exchange it for another one but it was triggered too.

I'm still convinced that many of them were purposely triggered so they could deny warranty claims. It makes too much sense.(I know s series isn't sony, I just mean most companies do this).

[–] ultratiem@lemmy.ca 4 points 11 months ago

I don’t think it was on purpose, but who knows what their facilities are like. Maybe their phones are built in a literal sweat shop lol.

In any case, it was a ridiculous thing to use to weasel their way out of a repair given how unreliable those markers are. I would definitely have taken as much evidence as possible and reported it to the consumer watchdog in your country.

Again, 🖕Sony

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