this post was submitted on 27 Jan 2024
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Yea FLO has a bad system for reporting problems, you need to record the station number, then goto a special web site and put in a ticket. No app button for it, even when you're right there.
I've seen stations go out on my long route (500km) for a month, then I report them and they're fixed in days. Turns out, many people drive up, find them broke, and ride off without reporting.
How is that not monitored though? Surely a station showing a fault code would automatically notify someone.
Sometimes physical damage (like a frayed cable on the charger, or a damaged connector) can't be monitored remotely -- but they would certainly see that a station's usage stats have suddenly dropped, and could send someone by to check on it.