this post was submitted on 04 Feb 2024
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Less than you think. Existing staff needs to be dragged kicking and screaming to learn the new systems.
Increasing the size of the helpdesk due to the increased call volume, more experienced non helldesk IT staff to babysit data migration and legacy systems. Now you have the administrative burden of all those new staff members.
Thats just the bad transitional phase, I think op means longterm
Still not as much as you think.
Let's assume they have M365 E5 at $57/m/user. A small government is several hundred people let's use 300.
300€5712 is a yearly cost of ~34K
E5 license includes
Office 365. That can be replaced with Open/Libre Office at minimal cost.
Teams unified communications suite. You would have to go Slack/Zoom combo to get the same capabilities at a monthly cost per user for each.
SharePoint/OneDrive. Not sure of Linux versions.
Email with anti spam filtering. Postfix with MTA that filters maybe.
That is just off the top of head.
While it might not be as much, it still will be something.
I work in a purely windows environment because our main software does not really exist outside of it. The hours of IT troubleshooting for the most inane things I see happening is a pretty penny as well. The newest curiosity is Teams killing my RDP session once it loads in the GUI and the IT team is utterly clueless why. It doesn’t make sense, it doesn’t happen to anyone else and the only way to stop it is to kill the process via taskmanager.
And while a government might not be able to go FOSS, there are tools for communication that aren’t built like Teams.
My SO is in a government job and most of their software is some adaption on SAP or similar. They don’t have any chat apps. They use mails or telephone. They do have Skype, but that thing is a performance nightmare in their environment so they only use it if they absolutely have to.
Same goes for stuff like OneDrive. Even if you could wrangle it enough that it fits data security laws, it isn’t something they use in their daily work.