Privacy

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Walmart, Delta, Chevron and Starbucks are using AI to monitor employee messages (www.cnbc.com)

submitted 7 months ago by lemmyreader@lemmy.ml to c/privacy@lemmy.ml

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cross-posted from: https://lemmy.world/post/11797575

Walmart, Delta, Chevron and Starbucks are using AI to monitor employee messages::Aware uses AI to analyze companies' employee messages across Slack, Microsoft Teams, Zoom and other communications services.

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[–] Primarily0617@kbin.social 53 points 7 months ago (10 children)

Honestly if you work for a large employer, I'd assume that

they were always monitoring internal chats, just with more primitive keyword-based filters
they have now upgraded to llm-based filters

[–] delirious_owl@discuss.online 0 points 7 months ago (1 children)

Its not possible on many platforms. I work in security, so I make a point that orgs that I work for dont have the ability to monitor communication platforms.

Its an easy argument to make, because companies want encrypted messages. It protects their so-called IP and their customer's data

[–] neutronst4r@beehaw.org 3 points 7 months ago

If your company adds it's own SSL/TLS certificate on every PC, then yes... they can see almost everything.

Browser traffic? Yes.
Chat messages? Depends on the program. If it uses the Host OS certificates, then yes.
Listening in on IP audio and video calls? Theoretically yes.
AI supported employee sorting based on Union friendliness? You bet.

The buzzword for this is "Next generation firewall" and "TLS decryption".

Your company does not give shit about customer data or your privacy or rights.

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