this post was submitted on 05 May 2024
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It's not fair the developers take the heat for this. We should learn to find the right people to complain to.
That's why Spitz said to be angry in the Steam reviews instead of their Discord. People mistakenly took it as a dismissive whine, but that was actually a very important comment that I feel many people overlooked. Sony ain't gonna do anything differently unless there is actual, tangible damage to their brand. That damage doesn't come from chat rooms, that comes from storefront reviews.
Keep the bad reviews coming if you want any hope of Sony relenting.
This isn't about Sony "relenting", Arrowhead needs Sony's PSN support network to deal with support tickets: it's the whole reason Arrowhead signed up with a publisher instead of self publishing and developing an international workforce of support agents. I hate Sony as much as the next person but let's be honest, Arrowhead needs Sony and PSN, and it makes sense given they want to spend their time making games rather than getting into being a publisher and help desk.
Ultimately, Arrowhead should have made it a day one requirement and delisted the game on Steam for every country that lacks PSN support. Instead Arrowhead and Sony decided to let it ride and enjoy the sales and accompanying popularity.
And now because of that the PSN requirement is a poison pill. If that was a requirement from the get go, I likely would have reluctantly agreed to it. It now being retroactively enforced means if Sony doesnt relent, I and likely a lot of others will abandon the game and do what we can to get a refund, which will end up costing them a lot of money
It was a requirement from the beginning but it was not enforced due to the initial server issues. It was always there....
Not saying it's a good thing but a lot of the discourse I see online seems to overlook that crucial detail and imply this was pulled out of the blue with no warning.