this post was submitted on 11 May 2024
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Maybe this is a hot take, but… I kinda understand not selling a product in a country where nobody in your org knows the laws or speaks the language.
3-person indie teams self-publishing can skate past, cuz they’ve got nothing to lose and can’t spend time triaging crashes due to unicode chars and weird keyboard layouts even if they wanted to. Big companies have to decide what’s worth the risk and the potential demands on their time.
Sucks, but it is what it is.
Surely hireing a person so they could sell it other countries would would make them more money than that person wages cost
You can’t just hire one person to manage that many countries. Even if they spoke all of the languages, and the incoming customer support workload was low enough, they would still be operating in countries with different laws and probably requiring their own corporate entities with their own accounting and legal experts, and any third-party software that you use to do all of this also has to be licensed for that country.
Big companies are just a mess, and they’re not gonna spend the time, money, and risk building out a thing in a new region for probably a few hundred K per year.