this post was submitted on 21 Jun 2024
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Punish them the same way they punished their own customers: charge their credit card and tell them they can now keep the titles they forgot to return.
I remember working at Blockbuster when they pulled that. It was called "No More Late Fees". No late fees ever, return your video whenever you'd like^1^!
^1^ If not returned after two weeks, we assume you wanted to buy it for the current full retail price and charge your credit card on file accordingly.
As the drone giving that news, it was so bad for TV shows. Someone rented Planet Earth which came in a 4 disc set for $100. If you lose 1 disk, we required ordering another full set. Someone lost the entire collection and was required to pay $400. I loved that job, but they made terrible decisions towards the end.