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Logitech CEO Wants to Sell You a Subscription-Based 'Forever Mouse' (gizmodo.com)

submitted 3 months ago by ForgottenFlux@lemmy.world to c/technology@lemmy.world

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During a recent episode of The Verge’s Decoder podcast, Logitech CEO Hanneke Faber shed some possible insight into the company’s view on one of its most important products. Saying that “the mouse built this house,” Faber shares the planning behind a Forever Mouse, a premium product that the company hopes will be the last you ever have to buy. There’s also a discussion about a subscription-based service and a deeper focus on AI.

For now, details on a Forever Mouse are thin, but you better believe there will be a catch. The Instant Pot was a product so good that customers rarely needed to buy another one. The company went bankrupt.

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[–] mp3@lemmy.ca 12 points 3 months ago* (last edited 3 months ago) (3 children)

Yeah that's gonna be a no for me dawg.

Last mouse I bought from them had a 2 years warranty. I thought okay fine. 1½ year after purchase, it started double-clicking.

Reached out to customer service, proof of purchase and everything. Agree that mouse need to be replaced, so they send me a new mouse, but for some reason they shipped it from the US to Canada and the custom duty was almost the price of a new mouse.

Big wtf, next time I'll ask for either a refund or some kind of way to get a free replacement from a store in Canada..

[–] dandu3@lemmy.world 1 points 3 months ago

Customs fees are BS, but I've never had to pay them on a replacement product. Yet. I'm waiting on a couple OtterBoxes from the USA next week

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