this post was submitted on 06 Sep 2024
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I'm sure it's different with enterprise contracts, but VMWare support was next to useless when I used to pay for it on 20 servers. Not once did a problem get solved, and some of them must have been pretty widespread bugs from what I recall.
I have had to contact the vmware enterprise support several times and while it was tedious to do so, they always managed to help us out, including when we had datastore locked vhd's after a storage crash.