this post was submitted on 17 Nov 2023
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Why isn't AirBnB replaced by another better company yet?? (alien.top)
submitted 10 months ago by Roweie@alien.top to c/digitalnomad@expats.zone
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Their customer service is HORRENDOUS. I Think it's also mostly because they outsource to countries were the people, even though they might mean well, have absolutely no idea what customer service means or have a very different concept of it (which is just to apologies without really practically solving the problem or making things right. Their making things right is just being polite and apologizing).

But AirBnB knows this. They make exorbitant amount of money yet offer shi**y service. Why hasn't another company taken over yet?

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[โ€“] mpbh@alien.top 3 points 10 months ago (6 children)

You're not really an AirBnB customer. You're a customer of the host. Airbnb is just the middle-man marketplace that provides some protections for both parties. If you want good customer service, stay in hotels.

[โ€“] Super_Lab_8604@alien.top 1 points 10 months ago

What I understand is that Airbnb was profitable from almost the beginning, but they needed extra funding to grow as fast as possible. I agree with the rest that you wrote.

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