this post was submitted on 17 Nov 2023
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You're not really an AirBnB customer. You're a customer of the host. Airbnb is just the middle-man marketplace that provides some protections for both parties. If you want good customer service, stay in hotels.
What kind of protection and is it really worth almost %20?
A lot of the legal and insurance protections I believe. But also, AirBNB is who brings in the people, just like Fiverr charges 20% because they connect the people to your services in a rather seamless platform.