Ooh, there's a fun question:
Would you rather:
An AI handle customer service, or
An overseas call center handle customer service
?
this post was submitted on 10 Jul 2024
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(3 replies)
They also hate the idea of phone trees. Companies don't care unless we make them not care.
The EU has done so much regarding customer protection lately that I’m surprised they haven’t mandated a 20-minute limit in phone hotlines.
Even 20 minutes seems like too long, but that would still be wonderful.
If AI is better than the existing voice-prompt systems, then I'll take it, but I doubt it will be.
The only good thing about is that, with most companies, if you need a refund for something under $10, it generally just gives you the refund and sets you off on your merry way.
In other news, the sky is blue
could have told you this considering they also hated the days of "press or say your issue now".
Uber drivers are unphased by this.