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Open source is a thankless job and I think we've lost the plot on how we treat maintainers (github.com)

submitted 1 day ago by sanitation@lemmy.today to c/programming@programming.dev

45 comments fedilink hide all child comments

I saw an issue today on a fairly popular project (better-auth, see the link to the issue attached). No repro, no context, just a wall of caps and profanity ending in "fuck you". The maintainers ship this for free. People run production businesses on top of it, for free. And the thanks is someone raging into a text box because a minor bump cost them an afternoon.

I maintain and contribute to a few projects myself, so this hits a nerve a bit. Something people don't see from the outside: it's not enough to know how to build the thing. You also have to know how to defuse a thread where someone's insulting you and not fire back, even though most of us aren't paid for any of it, let alone the work of staying civil while being told to get fucked.

I'm not pretending breaking changes don't cause real pain (that's what the issue is about). But I keep coming back to a boundary question: if you're not paying for it, do you actually get to demand anything? (Obviously yes, but we still need some boundaries)

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[–] omxxi@feddit.org 16 points 9 hours ago* (last edited 9 hours ago)

if you're not paying for it, do you actually get to demand anything? (Obviously yes, but we still need some boundaries)

Wrong!! Obviously no. You're not entitled to demand anything. You can ask politely.

You don't like the project? Go and use another alternative.

There is no alternative? Go and write your own.

You don't have the skills? Go and pay somebody with the skills. And if you want the most skilled for the job, probably is the person maintaining that project that you don't like but still keep using for free.