this post was submitted on 06 Jul 2026
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cross-posted from: https://lemmy.bestiver.se/post/1210182

Building relationships with customers through support didn't turn out as hoped

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[–] 42firehawk@fedinsfw.app 9 points 3 hours ago

Honestly the approach of telemetry for support makes sense. It's why for my Fedora system I have telemetry enabled to a decently high level that I would be alarmed at with windows.

Part of the reason is that it's so easy to enable/disable that I'm comfortable with more since I know how much I am sharing versus needing to "guess" how much is still open. Another is just that I have respect for software that respects me, so I'm more likely to send something back to help the dev.

The biggest tell for me in different areas is if data collection is presented as an opt in - even if it's a screen you have to see and answer before use - then to me it's a choice that I might want to make. If it's there by default, it's Spyware until proven otherwise, because I wasn't told and the process foe removing requires prior knowledge.