this post was submitted on 06 Jul 2026
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51
Unpopular truth: Telemetry collection actually happens because people are garbage at being helpful to support (www.uncommonapps.nyc)
submitted 8 hours ago by Fontasia@feddit.nl to c/technology@lemmy.world
33 comments fedilink hide all child comments
 

cross-posted from: https://lemmy.bestiver.se/post/1210182

Building relationships with customers through support didn't turn out as hoped

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[โ€“] artyom@piefed.social 49 points 7 hours ago* (last edited 6 hours ago) (1 children)

I get why they want telemetry a lot of the time. Of course it's helpful. But often times you can't trust them with that sort of information. I don't have any problem sending a 1-time log to a trustworthy organization but how many of those are there? And that's a big ask for a normie.

Also Windows sends a ton of telemetry and its still shit.

[โ€“] Evotech@lemmy.world 16 points 6 hours ago

Yeah. Ever tried to search a windows problem code. Best case its a red herring.