this post was submitted on 06 Jul 2026
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cross-posted from: https://lemmy.bestiver.se/post/1210182

Building relationships with customers through support didn't turn out as hoped

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[–] forestbeasts@pawb.social 2 points 2 hours ago (2 children)

That 5% is 5% of the users who don't turn the telemetry off.

And if use of that feature is strongly correlated with the type of person who also turns off telemetry...

-- Frost

[–] ExcessShiv@lemmy.dbzer0.com 2 points 1 hour ago* (last edited 1 hour ago)

That would just make it 5% of a vast majority, nearing 100%,, so still only a small amount of users.

I get what you're saying, but when something is only used by the small demographic that is "power users", it is not a beloved feature of the userbase as a whole.

[–] Klear@piefed.world 3 points 1 hour ago

That 5% is 5% of the users who don’t turn the telemetry off.

So 5% of 99%. Still niche.