this post was submitted on 10 Jul 2026
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[–] Martineski@lemmy.dbzer0.com 12 points 6 hours ago* (last edited 6 hours ago) (1 children)

(Re)pebble smartwatches also have only 30 days long warranties... https://repebble.com/warranty

Here's a quote from one of their blog posts: https://repebble.com/blog/pebble-time-2-is-in-mass-production

We offer a 30-day warranty. We will ship you a replacement during that period if you encounter any hardware defects and return it . We think this is a fantastic watch, and we stand behind it. But we can't stand up behind it forever - life happens. We’re also a much smaller company than before. We can’t afford to bring these new watches to market unless we can contain our exposure to risk. To balance that, we’re clearly stating our terms in the interest of being as transparent as possible, enabling you to make an informed decision.

We don't offer buyer's remorse refunds. The information about what Pebble is and does has been around for 14 years now. You all should have a pretty good idea of what the product is and whether you want it. It's also very hard to do reverse logistics worldwide (ie getting watches returned). If you don't want a Pebble, please don't order one 😉.

I find that disappointing and I'm honestly confused about how that checks out legally in EU.

E: I like how AirGradient approached this where you get parts for DIY kit (which is practically almost fully assembled and it's just formality to do the finishing screws) where you get no warranty but at a much cheaper price in return and the risk is on you: https://www.airgradient.com/indoor/

The monitor with warranty is 230 USD and the kit without warranty is 138 USD.

[–] Ghoelian@piefed.social 4 points 5 hours ago (1 children)

I'm pretty sure you just get a 30 day return period in the EU, regardless of your reason.

While I don't fully agree with this (online shopping should not be encouraged, especially multiple round-trips for some clothes that you ordered in the wrong size), it is the law.

We don't offer buyer's remorse refunds

they most certainly do, or will when you threaten to report them.

[–] Krzd@lemmy.world 3 points 2 hours ago* (last edited 2 hours ago)

When shopping online, you have 14 days after receiving without having to specify any reason. In store it depends on if the customer had the chance to look at the product. If yes, there's no requirement to accept intact and functional goods.
In both cases you have 1 year where the manufacturer has to prove that the product was intact when you received it (e.g. it's not a design/production defect).
The customer then can choose if they want to have the product replaced, repaired, or returned. (Within limits, if the price of repairs are uneconomical or the product no longer exists, the seller can refuse)
At least in Germany you then have 1 year where the customer has to prove that the defect existed at the time of sale, and there hasn't been any "irregular or improper" use, for the seller to be forced to either repair, replace, or return the product.