Photography

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A place to politely discuss the tools, technique and culture of photography.

This is not a good place to simply share cool photos/videos or promote your own work and projects, but rather a place to discuss photography as an art and post things that would be of interest to other photographers.

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MPB won’t do anything about a faulty lens. (alien.top)

submitted 11 months ago by ndjuadks@alien.top to c/photography@viewfinder.pro

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Hi, I bought a lens from mpb in ‘like new’ condition and there is a fabric hair within the lens large enough to appear on all photos above f/5.6. I couldn’t open the parcel until now (3 weeks later) as I was away for uni and so just discovered the issue today. Mpb refuse to do anything about it and told me to get it cleaned for ‘cheap’ at a camera repair shop but that it will also void my warranty. Is there anything I can do?

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[–] Prophet2477@alien.top 1 points 11 months ago (2 children)

I had MPB send me a completely nonfunctional lens that had elements shaking around inside of it. Sold as "like new" at over $2000. When I called them I was pretty calm until they suggested I have them repair it. Obviously got a refund.

[–] GTI_88@alien.top 1 points 11 months ago (1 children)

Sounds like it could have been damaged in shipping

[–] Prophet2477@alien.top 1 points 11 months ago

It's possible. But I'm more than sceptical. I've been shooting for over 25 years and I've bought nearly all of my gear online. Never had anything arrive broken. This was a 70-200 2.8 built like a tank. I've had a few lenses drop and sustain no damage. The lens was shipped in its original packaging and with additional bubble wrap around the box inside the package. When I questioned them, I asked if they check items before they ship and was told that they would not have time to do that. I'm assuming it was broken when they bought it, and they didn't catch it.

I also bought a D850 a few years ago that was "like new" that had a viewfinder and sensor so dirty it was essentially unusable without cleaning.

I don't like mpb. I don't think they deserve the reputation they have.

I still sell to them, if their offer is highest. Their quote and payment system is easy, but most are now, so it's not a huge draw.