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Discussion around the Framework mission of building products that last longer by making them upgradeable, customizable, and repairable. Consumer electronics can be better for you and for the environment.

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Batch 7 clearance delay (alien.top)

submitted 11 months ago by Buddy9880@alien.top to c/framework@hardware.watch

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Any other batch 7 US customers get a clearance delay in Anchorage? Mine says “Shipment requires a Commercial Invoice”. Is this something I need to notify support about or is it something they’re likely to know about and fix without a support ticket?

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[–] columbusguy111@alien.top 1 points 11 months ago (1 children)

I spoke to FedEx - they are missing the commercial invoice for a shipping container of Framework laptops and have contacted framework. The person on the phone said they expect the invoice in a few business days. If you call, tell the agent to check IPD system for updates. The first two agents I talked to didn't do this so the call took forever.

[–] bluuurk@alien.top 1 points 11 months ago

Thanks for calling! Did yours get another clearance delay after being cleared yesterday? Mine is still stuck in Anchorage, and I'm wondering if it happened to everyone or just some of us.