this post was submitted on 24 Nov 2023
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I install Grandstream PBXs, i probably installed 100s, from 6102 to HA 6510 with HA100.
I do not really recommend this product, use a workstation computer with VitalPBX.
CDR issues, backup issues, storage issues, grandstream has a tendency to send unfinished products to market.
I'm grandstream certified, vitalpbx reseller, DM if you need any further infos or help
I would agree with you on their older product's but grandstreams GRP phones combined with a 6300 series PBXs have been like the easiest fucking thing in the world for me especially with their zero config. I have 20 that I manage and everything you've just said with the 6300 ecosystem has yet to happen to me. Their phones are kind of shitty compared to yealink but my largest system is paired with Yealinks with no issues. I just can't say anything bad about the pbx yet. Its been 2 years now and I NEVER have to work on them except firmware updates. I haven't even had a firmware update break anything yet.
Managing these PBX systems which maybe is conservatively 30 hours a year so far after they have been installed has easily saved me atleast 27k in yearly revenue and thats just because I'm not paying some asshole company in the cloud per extension anymore. Twilio does all the compliance so im not at threat of being shut down.
It does lack advanced features I will give that to you but most companies with 30 extensions aren't asking for those advanced features. As long as they can listen to their voicemail and forward the phone to their cell when they leave they are happy.