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How do you cope with customer misbheaviors? (alien.top)

submitted 2 years ago by A22nto@alien.top to c/entrepreneur@indiehackers.space

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Marty Cagan in his book "Inspired" defines a Customer Misbehavior as the act of using "[...] our products to solve problems other than what we planned for and officially support"

Do you encourage them or you get upset when your product starts to be used for unintended use cases? Is this an opportunity or something to fix?

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[–] pentaclay@alien.top 1 points 2 years ago

May be you're target audience isn't correct.

I had experience dealing with consumer products. I had to face backlashes when my targeting is incorrect. People starts to misbehave. In that case I don't bother, as they will never be my customers.

Respectfully avoid them.