Entrepreneur

0 readers

1 users here now

Rules

No Personal Attacks - criticism of ideas is allowed, attacking people is not.
Self Posts Only - links can only provide supplementary material. Your post must contain enough content to have a discussion.
No “How To Get Rich Quick” posts - This community is not about making a quick buck. Posts asking the community how to make $X, without making specific reference to a reasonable idea, are not tolerated.
Avoid unprofessional communication - Please treat fellow entrepreneurs like respected coworkers, label conversations if NSFW and avoid deliberate provocations.

Please feel free to provide evidence-based best practices, share a micro-victory, discuss strategy and concepts with a frame work, ask for feedback, and create professional conversation. Treat every post as if you're at work and representing the best version of yourself.

founded 10 months ago

MODERATORS

communick@indiehackers.space

How do you cope with customer misbheaviors? (alien.top)

submitted 9 months ago by A22nto@alien.top to c/entrepreneur@indiehackers.space

3 comments fedilink hide all child comments

Marty Cagan in his book "Inspired" defines a Customer Misbehavior as the act of using "[...] our products to solve problems other than what we planned for and officially support"

Do you encourage them or you get upset when your product starts to be used for unintended use cases? Is this an opportunity or something to fix?

you are viewing a single comment's thread
view the rest of the comments

[–] radiopelican@alien.top 1 points 9 months ago

Depends on the misuse honestly. When i was working for Gitlab we had a massive spike in fraudulent trials, people we're spinning up bots, taking free trials and mining cryptocurrency with them. We got a ton of extra cloud fees on this it was wild.