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Discussion around the Framework mission of building products that last longer by making them upgradeable, customizable, and repairable. Consumer electronics can be better for you and for the environment.

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Is FedEx really that bad? (alien.top)

submitted 11 months ago by Luffy9856@alien.top to c/framework@hardware.watch

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Well, I really hoped that my Laptop will be delivered via DHL, but as it turns out, FedEx ships to Germany too...

And i´ve really seen it all, from Peoples Packages just going to Hong Kong for no reason, them not showing up, to one Persons Package even being bent 90°

And even my own experiences arent the best. last time they delivered something they just threw the package at me and ran away.

So, I just wanted to ask around if anyone actually has good experiences with them, now that I unwillingly trusted FedEx 1000€ of my Money that i likely will never see again

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[–] dumbass_laundry@alien.top 1 points 11 months ago

I personally have had mostly bad experiences with FedEx, but I do eventually get my packages in good shape. Their UI for tracking and management is awful. I had to sit on hold with support for fifty five minutes yesterday to confirm that the pickup was registered instead of delivery despite them not showing that. Now it's going through additional clearance in Alaska for customs.

That last part is likely a customs caused issue, but damn are they unclear and have bad customer experience in my experience.