this post was submitted on 06 Dec 2023
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Thomas 🔭✨ (@thomasfuchs@hachyderm.io) 23andMe just sent out an email trying to trick customers into accepting a TOS change that will prevent you from suing them after they literally lost your genome (hachyderm.io)
submitted 11 months ago by PoseidonsWake@lemmy.world to c/technology@lemmy.world
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23andMe just sent out an email trying to trick customers into accepting a TOS change that will prevent you from suing them after they literally lost your genome ro thieves.

Do what it says in the email and email arbitrationoptout@23andme.com that you do not agree with the new terms of service and opt out of arbitration.

If you have an account with them, do this right now.

Here’s an email template for what to write: https://www.patreon.com/posts/94164861

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[–] nymwit@lemm.ee 12 points 11 months ago (6 children)

Did they lose anyone's genome? That's not what's been reported. They certainly lost customer information and this is definitely a super shitty move to trick you into waiving some rights, but I've seen no reporting that says they lost full DNA information.

[–] frogfruit@sh.itjust.works 12 points 11 months ago

They have disabled the download data button and refuse to provide customers with a copy of their own data. I have been trying to get a copy of my data for over a month and they just tell me they'll consider re-enabling the button in the future.

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