this post was submitted on 06 Dec 2023
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23andMe just sent out an email trying to trick customers into accepting a TOS change that will prevent you from suing them after they literally lost your genome ro thieves.

Do what it says in the email and email arbitrationoptout@23andme.com that you do not agree with the new terms of service and opt out of arbitration.

If you have an account with them, do this right now.

Here’s an email template for what to write: https://www.patreon.com/posts/94164861

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[–] tty5@lemmy.world 206 points 9 months ago (4 children)

I don't see how an email that has no proof of delivery (could have ended in spam for example) would be legally binding.

Accepting a ToS update simply by virtue of no action is also questionable unless provisions permitting that were in the ToS you've accepted and even then it would not work in the European Union, because that's listed in the forbidden clauses registry.

[–] FurtiveFugitive@lemm.ee 96 points 9 months ago (1 children)

I thought the same thing when my Disney+ rate went up a couple months ago and I couldn't find the email warning about it in my inbox or spam folders.

Why do we let these companies get away with everything? If the rates are going up, show me in the app/ui. Make it opt in. Disable my ability to watch anything until I approve the increase in spend. It should be illegal to just change the terms of a contract and say "I sent you an email."

[–] SnuggleSnail@ani.social 10 points 9 months ago (2 children)

You most likely did not officially consent to the changes and have a prolonged right to terminate the contract without the need of upholding the contract duration.

It’s probably mich cheaper just to deal with the few that complain rather than sending out hundreds of thousands of paper letters or having them confirm the changes electronically and terminating the contracts of those who did not accept.

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[–] PersnickityPenguin@lemm.ee 28 points 9 months ago* (last edited 9 months ago) (4 children)

It's not, and TOS are not legally binding either

By viewing this post, you agree to gift 50% of all after tax future earnings to PersnickityPenguin. Additionally, your entire Steam Library of games is hereby under sole ownership of PersnickityPenguin. All games and/or steam account login and password must be provided to PersnickityPenguin.

Failure to transfer all financial and virtual property within (30) days is considered a breach of contract. Each incident of a breach of contract will result in a $500,000 penalty per incident. Viewer agrees to these terms of service. Any dispute or breach of contract will result in additional legal fees to be paid by the viewer entering into this contract pursuant to paragraph (A).

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[–] Hamartiogonic@sopuli.xyz 10 points 9 months ago* (last edited 9 months ago) (2 children)

My ISP, phone company, bank, insurance company and everyone else send me TOS related messages from time to time. Usually, the message is something along the lines of: β€œWe’re altering the deal. Pray we don’t alter it any further”

It doesn’t seem fair to me, but since everyone is doing it, there probably isn’t a law against it.

[–] tty5@lemmy.world 5 points 9 months ago

Every time an ISP does that around here they send you a notification via certified mail with a prepaid return envelope and a service cancellation form included - you can decide to not continue using the service without any early cancellations fees etc.

If they fail to do that they get fined by consumer protection agency, are required to return any fees they charged based on the change and they get to start over - send a notification that follows the rules resetting the clock for those who opt to cancel

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[–] MonsiuerPatEBrown@reddthat.com 99 points 9 months ago* (last edited 9 months ago) (1 children)

"But they clicked the imaginary button, your Honor. How can they still have rights ?"

[–] Tier1BuildABear@lemmy.world 102 points 9 months ago (5 children)

This just blows my fucking mind. Same thing happened with Crunchyroll, apparently I could have been part of a class action lawsuit when it was found out that they were selling users data. But I didn't hear about it, didn't get any letters and didn't see the email. The date came and went. Because I didn't "take action" in time I apparently forfeit my right to my piece of the settlement AND to sue.

HOW THE FUCK IS THAT LEGAL. How can you make the least amount of effort to notify someone after illegally fucking up their life, then when they don't respond (because they didn't see the notification or whatever), say, "well legally that means they're ok with it, and can't do anything in the future"

What the fuck

[–] Buttons@programming.dev 18 points 9 months ago* (last edited 9 months ago)

Send their legal team an email telling them you're going to update the terms unless you hear from them.

Also, send a bunch of irrelevant shit about what your doing and thinking about and video games you're playing first, they'll probably block your email address and then wont see the legally important email.

[–] essteeyou@lemmy.world 16 points 9 months ago (1 children)

The class actions I've been part of have said that if I want to retain the right to sue then I have to opt out of the class action. I don't think it's possible to be force-opted in, and in that case you should retain the ability to sue.

I've only been in 3 or 4 though, so I don't know if that's representative of all class actions.

[–] brianorca@lemmy.world 6 points 9 months ago

Right, but you have to be in the class to do that. If they didn't notify you because they don't think you were in the class, then that shouldn't reduce you legal options. And if they do think you're in the class and don't notify you or send you the settlement, that's just straight malicious.

[–] Eezyville@sh.itjust.works 8 points 9 months ago

Damn I forgot about that Crunchyroll class action. Thanks for reminding me. I got those emails too but I have until the 12th. It's only $30 but that's like two Five Guys meals so...

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[–] Thteven@lemmy.world 77 points 9 months ago (1 children)

If anyone wants my genetic information just come to my door and I'll supply it to you directly 😏

[–] Rockyrikoko@lemm.ee 18 points 9 months ago (1 children)
[–] Thteven@lemmy.world 13 points 9 months ago (1 children)

Saw this in my inbox and totally thought it was for this comment lol

https://lemmy.world/comment/5851431

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[–] chemical_cutthroat@lemmy.world 73 points 9 months ago (3 children)

I feel like the TOS you are subject to is the one you signed when you first used the service. Unless you have been constantly using their service, I can't see how a new TOS would affect you. I could be WAAY off here because IANAL, but a company can't just retroactively change the TOS for customers without some kind of action taken by the customers under the new TOS.

[–] Siddhartha-Aurelius@kbin.social 65 points 9 months ago (3 children)

I once successfully defended myself from a lawsuit by invoking a previous TOS. The court allowed me to choose any version of the TOS that benefited me the most. It was akin the doctrine in contract law that ambiguity is always found to be detrimental to the drafter of the contract.

[–] agent_flounder@lemmy.world 18 points 9 months ago (1 children)

πŸ¦† yeah! That's awesome! Kudos to you for prevailing.

[–] Corkyskog@sh.itjust.works 19 points 9 months ago* (last edited 9 months ago) (4 children)

Contracts are way less enforceable in courts then the writers would hope. Basically the enforceable parts are payment and performance and anything directly related to that. Once you start adding clauses that are outside of that realm they become more and more of a waste of ink.

[–] RooPappy@kbin.social 9 points 9 months ago

I'm not sure if lawyers think their words are magic sometimes, or if they'd just really like them to be magic.

I live in a state that prohibits most non-competes from employers, and any effort to try to get employees to sign overly restrictive agreements can actually result in a fine and penalty. My company sent me a legal agreement saying that by signing the doc and continuing to be employed, I agree to waive my state's protections against non-competes. As if... that would hold up in any court, ever.

It's a blatantly illegal clause and I could have fought it at the time... but in the end I knew it was totally unenforceable at worst. I'll go after them for the penalty if they ever try to enforce it, or if I leave under bad circumstances. It was more valuable to me to have this document than it is for them to have it.

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[–] SplashJackson@lemmy.ca 20 points 9 months ago (1 children)

IANAL too, buddy, IANAL too

[–] Viking_Hippie@lemmy.world 10 points 9 months ago (1 children)

I just LOVE that the standard acronym for a lack of legal license sounds like an Isaac Asimov porn parody πŸ˜†

[–] elvith@feddit.de 7 points 9 months ago (1 children)

Or a new Apple product... iAnal

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[–] brygphilomena@lemmy.world 17 points 9 months ago

Even that's rather iffy too. If it's been made so long that a reasonable person cannot be expected to read or understand it, it likely won't hold up.

Of the courts decide to say, fuck it then it won't hold up.

If this goes to a class action suit, I expect the judge to not let this change of TOS affect who is covered under the class action suit.

This is just a way to make the customer THINK they can't sue.

[–] Hubi@feddit.de 72 points 9 months ago (1 children)

"They lost my genome" is certainly a 2023 phrase.

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[–] Artyom@lemm.ee 39 points 9 months ago (1 children)

I had them destroy my sample and delete my data the week they went public, so I'm glad we've finally reached the "I told you so" phase of this.

[–] Anon819450514@lemmy.ca 21 points 9 months ago (1 children)

How can you be sure they did what you requested? How can you verify?

[–] Karyoplasma@discuss.tchncs.de 28 points 9 months ago (1 children)

If I was that guy I would dig for the leak and search through it. If I would find even a shred of my data, that's a lawsuit.

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[–] SocialMediaRefugee@lemmy.world 37 points 9 months ago (6 children)

The real question is why would you put your genome into the hands of a company without a compelling reason beyond "This sounds cool"

[–] slumberlust@lemmy.world 23 points 9 months ago (6 children)

A lot of people didn't, but their relatives did and now theyre implicated.

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[–] yamanii@lemmy.world 20 points 9 months ago (7 children)

So I can prove that I'm 3% black and get my word pass. /s

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[–] Sorgan71@lemmy.world 14 points 9 months ago

It being cool is a compelling reason.

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[–] neveraskedforthis@lemmy.world 35 points 9 months ago (3 children)
[–] Honytawk@lemmy.zip 21 points 9 months ago

Of course, and in some places a TOS isn't even legally binding.

[–] EatYouWell@lemmy.world 13 points 9 months ago

No, but that doesn't mean it's legally enforceable.

You can't sign away negligence in a contract.

[–] Nommer@sh.itjust.works 10 points 9 months ago

Yes but they'll just outspend the average person in court. It's a fucked design

[–] cheese_greater@lemmy.world 16 points 9 months ago (1 children)

They didn't lose it, they know exactly where it went

[–] Blue_Morpho@lemmy.world 9 points 9 months ago

Piracy is theft in the eyes of the law. So because the hackers copied it, your data was lost and you should be compensated for the loss.

[–] Buttons@programming.dev 15 points 9 months ago* (last edited 9 months ago)

So, our main interactions happened in the past, your fault and abuse of me happened in the past, and now, in the present, you can slip a little "go out of your way or the legal terms governing our interactions in the past will be altered" clause in an email, and it's all legal?

(Hold on, let me try applying a rule of thumb that helps me answer legal questions like this: Would this help the rich and powerful maintain riches and power?... Yes. I think the answer to my question above is yes.)

I'd argue the the interactions and faults of the past should be governed by the agreement we had in the past.

[–] nymwit@lemm.ee 12 points 9 months ago (2 children)

Did they lose anyone's genome? That's not what's been reported. They certainly lost customer information and this is definitely a super shitty move to trick you into waiving some rights, but I've seen no reporting that says they lost full DNA information.

[–] frogfruit@sh.itjust.works 12 points 9 months ago

They have disabled the download data button and refuse to provide customers with a copy of their own data. I have been trying to get a copy of my data for over a month and they just tell me they'll consider re-enabling the button in the future.

[–] ghostdoggtv@lemmy.world 6 points 9 months ago (1 children)

I would bet money (not much, relax) that they got their shit hacked and locked down by ransomware at least, if not also extracted for sale by the same black hat.

[–] Takumidesh@lemmy.world 9 points 9 months ago (3 children)

I was under the impression that it was compromised logins of users that were used to get into accounts, afaik they weren't actually hacked.

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