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A firm providing AI drive-thru tech to fast food chains actually relies on human workers to take orders 70% of the time
(www.businessinsider.com)
this post was submitted on 12 Dec 2023
333 points (98.5% liked)
Technology
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If it doesn't meet the user's needs or expectations, then the system is wrong, not the user.
You’re not wrong, but damn I sure would love the user to be less of an idiot. My job would be so much easier
I'm the "kid who's good with technology" despite being almost 40. Most of the problems I deal with are people who don't know their passwords.
I should have listened when a younger coworker told me "never let them know that you can fix the printer."
I used to think like that, but recently i've begun to realize that companies need to take some responsibility for their dumb designs.
Have you ever had to deal with SBL (Sign in Before Logon) on Windows? All the uses have to do is enter their username and password into a box, assuming they know what their password is, and windows will automatically log them in and connect them to the corporate VPN.
But it's quite easy to do it wrong, now they are shown when they start how to do it but they still do it wrong all the time, and if you do it wrong you have to shut the computer down and start again. Uses can be idiots but Microsoft are bigger idiots. Why is it possible to do it wrong?
There's a fine line between your job being easier and your job being redundant, though
I expect your system to know what I mean when I click this button and tell it to delete everything, of course I don't want to delete it I just wrote it! It should save it before deleting it so that I still have it after.
I trust you'll fix this bug in the next version