this post was submitted on 20 Dec 2023
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327
Tesla blamed drivers for failures of parts it long knew were defective (www.reuters.com)
submitted 11 months ago by throws_lemy@lemmy.nz to c/technology@lemmy.world
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Wheels falling off cars at speed. Suspensions collapsing on brand-new vehicles. Axles breaking under acceleration. Tens of thousands of customers told Tesla about a host of part failures on low-mileage cars. The automaker sought to blame drivers for vehicle ‘abuse,’ but Tesla documents show it had tracked the chronic ‘flaws’ and ‘failures’ for years.

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[–] admiralteal@kbin.social 8 points 11 months ago* (last edited 11 months ago) (2 children)

Not to be steelmaning for Tesla, but... all the major manufacturers of consumer products do this same shit. Pretend known defects don't exist, fail to honor warranties, blame customers for the mfg's own failures. That's just what happens when your society decides collectively that they prefer a system of civil torts to actual regulation.

[–] circuscritic@lemmy.ca 5 points 11 months ago* (last edited 11 months ago)

Automotive manufacturing is held to a different standard. Not that what you're saying doesn't happen, just not on this level. Telsa bringing AliExpress levels of quality control and aftersales support is pretty far outside the norms of the modern automotive industry and shouldn't be allowed to slide on that.

[–] originalucifer@moist.catsweat.com 2 points 11 months ago

it would be disingenuous to compare a mature auto manufacturer with tesla. apples and rotten oranges