this post was submitted on 19 Jan 2024
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Cable Firms to FTC: We Shouldn’t Have to Let Users Cancel Service With a Click (www.wired.com)
submitted 11 months ago by dantheclamman@lemmy.world to c/technology@lemmy.world
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[–] prole@sh.itjust.works 18 points 11 months ago

I imagine it depends on the availability of viable competition in the area. In many areas of the US, there is only one ISP available to customers, so when people threaten to cancel, they know that most of them are bluffing.