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Salesforce is the latest tech company to cut jobs with 700 layoffs, report says
(www.businessinsider.com)
this post was submitted on 26 Jan 2024
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It is a full fledged customer support system too, not something it's forced to do. That's the entire service cloud offering.
It might be better than when I used it like 8 years ago. It was definitely not fit for ticketing at the time but coo be made to work.
Oh a lot has changed in 8 years. 4-5 years even. I've run many large international support teams out of their ticket and service cloud and they've all loved it way more than alternatives like zendesk and such.