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Linux is a family of open source Unix-like operating systems based on the Linux kernel, an operating system kernel first released on September 17, 1991 by Linus Torvalds. Linux is typically packaged in a Linux distribution (or distro for short).

Distributions include the Linux kernel and supporting system software and libraries, many of which are provided by the GNU Project. Many Linux distributions use the word "Linux" in their name, but the Free Software Foundation uses the name GNU/Linux to emphasize the importance of GNU software, causing some controversy.

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Laptop freezing to blank screen (lemmy.nz)

submitted 9 months ago* (last edited 9 months ago) by absGeekNZ@lemmy.nz to c/linux@lemmy.ml

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The freezing happen approx once per day, seems more often when connected to my android mobile hotspot (may be unrelated).

"journalctl -p err" gives:

nvme 0000:03:00.0: AER: Error of this Agent is reported first
pcieport 0000:00:02.4: AER: Error of this Agent is reported first

The nvme error, happens approx 10x more often.

I am running a WD_BLACK SN850X 4000GB, Firmware: 624281WD

I tried the WD website to see if there is a FW update, but there are only windows/mac tools and no link directly to the FW (that I could find).

System info:

OS: Linux Mint 21.3 x86_64
Host: Zenbook UN5401RA UN5401RA_UN5401RA 1.0
Kernel: 6.5.0-17-generic
Uptime: 14 hours, 59 mins
Packages: 2662 (dpkg), 60 (flatpak)
Shell: bash 5.1.16
Resolution: 2880x1800
DE: Cinnamon 6.0.4
WM: Mutter (Muffin)
WM Theme: Mint-Y-Dark-Purple (Mint-Y)
Theme: Mint-Y-Dark-Purple [GTK2/3]
Icons: Mint-Y-Dark-Purple [GTK2/3]
Terminal: guake
CPU: AMD Ryzen 7 6800H with Radeon Graphics (16) @ 1.400GHz
GPU: AMD ATI 64:00.0 Rembrandt
Memory: 5198MiB / 15220MiB

Update: it seems that the updated firmware has solved the issue, I have been running 4 days without a crash. Thanks to @rotopenguin@infosec.pub for pointing me to the Framework guide.....why is this not on the WD website and easy to find.

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[–] rotopenguin@infosec.pub 2 points 9 months ago* (last edited 9 months ago) (1 children)

First, make sure your laptop bios is up to date. Updating should be a simple matter of downloading the naked bios file, put it on a fat32 stick, boot into bios and use the built-in flasher.

You could set up a winToUSB drive to run the WD firmware update tool.

Or, you could go through this. https://community.frame.work/t/western-digital-drive-update-guide-without-windows-wd-dashboard/20616

[–] absGeekNZ@lemmy.nz 1 points 9 months ago

Thanks for this, I managed to get the firmware updated to 624361WD; hopefully it fixes the issue.