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20% is a general guideline.
I think this is very regional.
Here in Vancouver I'd say 15% is standard, and most preset options are 15% / 18% / 20%.
I was just in NYC and it seemed like 20% was standard with the preset options being 18% / 20% / 25%.
Seriously though, fuck tipping. I'm not paying an extra $50 on an already expensive $200 bill just because your employer underpants you. 20% is already high and is only if you give some damn good service.
Since when? I'm not even that old, and I've heard most of my life that 18% means "you did a stellar job" and 10% was "not great, not terrible."
I've always tried to tip 20% minimum anyway to support my fellow humans, usually closer to 25-30% especially on smaller bills, but these days it's frustrating because it almost takes away any of the joy of tipping extra well when it's already on there as a suggestion.
These days I'm all about getting rid of it and just paying a living wage and making the prices match reality.
When I was a kid, a “normal” tip was 15%. I remember cause it’s equivalent to our sales tax lol. Somehow the expectation became 18-20% in the last couple years. I guess tipped jobs being often minimum wage doesn’t help - feeling the squeeze of the last handful of years’ inflation?
I've read at least one article suggesting that Square and Clover et al are kind of exacerbating the problem by letting/encouraging business owners to make default tips higher. And I'm sure it's pretty obvious that owners are not super inclined to increase base pay when they can bump suggested tips and pass that cost onto the customer without making things look more expensive.