this post was submitted on 16 Feb 2024
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Air Canada must honor refund policy invented by airline’s chatbot (arstechnica.com)
submitted 9 months ago by stopthatgirl7@kbin.social to c/technology@lemmy.world
70 comments fedilink hide all child comments
 

Air Canada appears to have quietly killed its costly chatbot support.

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[–] AllonzeeLV@lemmy.world 125 points 9 months ago* (last edited 9 months ago) (1 children)

As usual, corporations want all of the PROFIT that comes with automation and laying off the human beings that made them money for years, but they also fight for none of the RESPONSIBILITY for the enshittification that occurs as a result.

No different than creating climate change contributing "externalities," aka polluting the commons and walking away because lol you fucking suckers not their problem.

[–] jettrscga@lemmy.world 36 points 9 months ago (1 children)

I smell a new "AI insurance" industry! Get a nice new middle man in there to insure your company if your AI makes a mistake.

[–] jacksilver@lemmy.world 21 points 9 months ago

That actually already exists and it's terrifyingly stupid.