Technology

59446 readers

3908 users here now

This is a most excellent place for technology news and articles.

Our Rules

Follow the lemmy.world rules.
Only tech related content.
Be excellent to each another!
Mod approved content bots can post up to 10 articles per day.
Threads asking for personal tech support may be deleted.
Politics threads may be removed.
No memes allowed as posts, OK to post as comments.
Only approved bots from the list below, to ask if your bot can be added please contact us.
Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago

MODERATORS

234

Air Canada must honor refund policy invented by airline’s chatbot (arstechnica.com)

submitted 9 months ago by L4s@lemmy.world to c/technology@lemmy.world

19 comments fedilink hide all child comments

Air Canada must honor refund policy invented by airline’s chatbot::Air Canada appears to have quietly killed its costly chatbot support.

you are viewing a single comment's thread
view the rest of the comments

[–] whenigrowup356@lemmy.world 85 points 9 months ago* (last edited 9 months ago) (3 children)

"According to Air Canada, Moffatt never should have trusted the chatbot and the airline should not be liable for the chatbot's misleading information because Air Canada essentially argued that "the chatbot is a separate legal entity that is responsible for its own actions," a court order said."

Can you imagine the hellscape we'd be living in if precedent went the other way? Companies could just run every unsavory decision through some machine learning system and then wash their hands of it afterwards.

"Oh you were illegally fired? Sorry, that decision came from the Overmind, not from us."

[–] _edge@discuss.tchncs.de 27 points 9 months ago (2 children)

Bad news: this is already happening: Subcontractors and labor law (not a machine, but separate-legal-entity excuse), "computer error" for fuck-ups, resellers and franchise models (yes, our name is on it, but you did not buy from us, you bought from this entity who is a dude in China or a bot in india, but totally not us)

[–] Liz@midwest.social 5 points 9 months ago

Yeah, and we really need to clamp down in this bullshit or it will continue to get worse.

load more comments (1 replies)