this post was submitted on 28 Feb 2024
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There is nothing more important than security patches on a system.
I used to work at an FMI, which’s motto was “keep things stable”. Even the ciso department bought that crap. Until we hired a white hat hacker. The only thing given was the name of the company. He managed to get into the building, access an employee’s workstation and install a root kit on one of the most important financial message tracking systems (you know, the one that instructs other systems to transfer money), using a security bug, which would have been patched if they kept a regular (security) update cycle. After shit hit the fan, many people were fired and an update cycle was introduced.
No system is important enough to not patch. And if you believe it is, you’re wrong.
Yeah, but that just takes way too much work. You think I really care about the company's/bank's money if I'm not getting paid enough for that job? Security patches can also introduce new problems, like x changes, so y doesn't work, so the main app doesn't work... and what, then I have to manually edit code, introduce the thing that x relied on so that y can work again?
I'm sorry, but this is not your average IT department's job... or if it is, I expect a damn good compensation for it.
I've updated and rolled back snapshots because of shit like this... nah, not gonna try and figure out what the problem was... at least not for the salary I'm currently getting paid. If it burns, it burns, so be it.
“Way too much work” — if you ever said that where I work I’d fire you or not hire you in a heartbeat. An administrator’s role is not only to the stability of the system but the security too. You’re a hackers wet dream.
One, you have no idea how much or little I'm getting paid. Two, you have no idea where I live and the struggles I have to face every day. Three, even if I do work "as expected", I won't get paid more (agan, you don't know where I live).
It's real easy to bitch about work ethics on a full stomach while getting back from work in a nice car with heated leather seats.
What I say still holds. If you ever uttered that sentiment in front of me or did not follow through on patching when asked you’d be out on your ass. Has nothing to do with your situation or what you’re making. Your righteous indignation on patching has no place in a business plain and simple.
Not trying to start an argument here but you sound very far removed from individual contributors, so maybe from your point of view it would simply look like adding it to a pile. More important than adding it to a pile is to make sure there's systems in place to make sure OSs are patched. You wouldn't be complaining to the IT/sysadmin guy about your servers' vulnerability or patching schedules, you'd be talking to your cybersec department who'd have oversight. And if there's a breach and your only defense is "I added it to the IT guys pile", 100% you are getting fired as well.
I get your point, but capitalism is about doing the least amount of work to maximize your pay. And if the owners (who have the most skin ulin the game) don't care about infrastructure then why should anyone else?
No, it doesn't... because as I said, you have your needs (food, shelter, good car, nice place to live) met... you wouldn't be talking like this if your place was a dump or you ate the cheapes shit on the market (cuz that's what you can afford).
Every individual concern you've brought up in this thread is valid and not uncommon. The important part that @ramble81@lemm.ee is focusing on is that your mindset on how you approach these challenges is incredibly unprofessional.
Having more to do than you realistically have time to do is the reality of working in IT. Everything the business does ultimately comes back to IT at some point in the process, so we naturally have to work with every single branch of the business.
Being underpaid is a reality of work for most people in the modern world. The professional thing to do is to decouple your feelings of how you're being paid from individual tasks or duties that are expected of you. "I'm not paid enough to deal with this" should be limited to tasks outside of your scope of work. If you're ultimately not paid enough to do your job, complaining about individual tasks that are part of your job being bnove your paygrade is just saying you aren't willing to do your job. I can't tell you the best solution to your pay situation. Maybe changing jobs or even changing industries will help, but also changing your mindset can do wonders for your mental health. For example shifting to instead saying to yourself "I'm woefully underpaid but at least I'm working in IT and not at X" can greatly help ease the pain until you reach whatever milestone which does help improve your situation
What you need to do regarding your workload is have a conversation with your manager/superior about prioritization. You say "hey, I have this this this and this that need to get done right now and I can't realistically do them all, what do you want me to prioritize and deprioritize" and if something important hasn't been given priority in a long time (such as patches) you need to then push back and say "we haven't been able to apply security patches in quite a while, I think we should reprioritize this so we can put some time into patching this week" this is how you manage a gigantic workload is by shifting priorities. The longer important maintenance tasks are ignored, the larger the impact and the harder it will be to complete the tasks
I know it is.
Now, ask me why that is.
Lol 😂, no one has actually told me to keep the servers up to date, the only thing I was ever told was "keep shit running". I've done updates on my own incentive, since I'm the senior IT engineer in the company. When things turn to shit after an update, hey, I'm rolling back a snapshot, I did not sign up for this 🙌.
And that is basically it 🤷... I get the same salary regardless if I do them or not. After a few failed ones, I just gave up. F it, not worth the time or the effort.
Nope, I'm saying "Fuck you, pay me!".
You think they care about updates and security? I've mentioned it a few times at meetings... "yeah, we'll talk about that later". OK 🤷. They obviously have no idea how fucked up things can get if you're not up to date regarding security... but hey, they have been warned more than a few times 🤷.
🤦... dude, you really have no idea where I live 😂🤣😂... otherwise you wouldn't be saying this.
Things have been said more than once... I have asked, have pleeded for more personel... deaf ears. I have put it in writing, no use. Fine, then I just keep things running and that's basically it 🤷.
Oh, and regarding workload, I already prioritize. The priority is to keep shit running, not to be up to date (obviously)... so, I just keep things running.
Well, getting promoted is difficult when you watch Netflix or browse lemmy on company time
No no no, I am not getting promoted anyway... no promotions here. No one ever gets promoted, you don't get bonuses, you don't get overhours pay, you don't get raise... so why bother 🤷.