this post was submitted on 07 Mar 2024
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I agree about customer support, but in the end it's going to come down to number of cases like this, how much they cost, versus the cost of a room of paid employees answering them.
It's going to take actual laws forbidding it to make them stop.
Oh, yea, of course companies will take advantage of this to just replace a ton of people with a zero cost alternative. I'm just saying that's not where it should be used as it's terrible at those tasks.