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Public trust in AI is sinking across the board (www.axios.com)

submitted 8 months ago by Stopthatgirl7@lemmy.world to c/technology@lemmy.world

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Trust in AI technology and the companies that develop it is dropping, in both the U.S. and around the world, according to new data from Edelman shared first with Axios.

Why it matters: The move comes as regulators around the world are deciding what rules should apply to the fast-growing industry. "Trust is the currency of the AI era, yet, as it stands, our innovation account is dangerously overdrawn," Edelman global technology chair Justin Westcott told Axios in an email. "Companies must move beyond the mere mechanics of AI to address its true cost and value — the 'why' and 'for whom.'"

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[–] Blackmist@feddit.uk 2 points 8 months ago (1 children)

I agree about customer support, but in the end it's going to come down to number of cases like this, how much they cost, versus the cost of a room of paid employees answering them.

It's going to take actual laws forbidding it to make them stop.

[–] FluffyPotato@lemm.ee 5 points 8 months ago

Oh, yea, of course companies will take advantage of this to just replace a ton of people with a zero cost alternative. I'm just saying that's not where it should be used as it's terrible at those tasks.