this post was submitted on 20 Aug 2023
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Elon Musk admits X 'may fail, as so many have predicted' (www.businessinsider.com)
submitted 1 year ago by gsa4555@lemm.ee to c/technology@lemmy.world
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[–] westyvw@lemm.ee 3 points 1 year ago

This is the one thing I am going to miss more than anything: Twitter worked for resolving issues with companies. It was the single good thing about it. Now that is going away, companies can ignore you.

Seriously I have been on the phone, email, on hold, trying to get things resolved. One tweet and suddenly I am important and they want to help. A lot of companies have different support teams to monitor social media and that is where shit gets done.