this post was submitted on 02 Jun 2024
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Rog ally x and Asus' warranty issues (lemmy.world)
submitted 5 months ago* (last edited 5 months ago) by drawerair@lemmy.world to c/games@lemmy.world
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cross-posted from: https://lemmy.world/post/16089267

y2u.be/b6ymEz1PmBc

Dave said that the Ally (not Ally x) was too cheap, maybe. Maybe Asus didn't include the cost of customer help in it. Hence the warranty issues.

I'm not convinced. Asus is a big firm. If they mistakenly made the Ally too cheap, they could eat the cost of customer help. It's just right to provide ๐Ÿ‘ warranty service. And the Ally is their 1st handheld. They wanted to build a ๐Ÿ‘ reputation. Also, other Asus items had warranty issues. They must fix their internal process.

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[โ€“] mox@lemmy.sdf.org 4 points 5 months ago

Related Gamers Nexus video documenting the ROG Ally RMA experience: https://www.youtube.com/watch?v=7pMrssIrKcY