this post was submitted on 20 Jun 2024
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Funny, I try to block anyone in my department that wants to purchase a Lenovo. My most recent experiences with them have been a faulty battery driver that was known online for at least six months before it was brought to my attention that the model I purchased for someone (their choice) refused to recharge, and Lenovo continued to deny any problems on their side... We returned the laptop as unusable because the only way to charge it was to boot into the BIOS screen. The last time I dealt with them, the corporate rep I worked with was right on top of emails and phone calls until we made a purchase, then refused to answer my contacts after that. After a month of trying to get in touch with him I finally called the main line, and the person I spoke with said "oh he just walked by my desk, let me grab him". The excuse I was given was that he had been too busy to respond.
Basically every time I've been forced to purchase a Lenovo for someone, there has been zero support provided and half of them had to be returned. Granted, I haven't bought any since COVID but I really hope I never have to deal with them again.