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That makes more sense i guess, although even with that context as you said, it is still dumb. It's political in the US as well to use non gendered pronouns. It's generally aimed at hurting trans folks more than anything or anyone else. I could see the first time having it be a flippant meh response, but multiple times? Having had it explained clearly? Someone else has however said it has been fixed now. People can change, so my current plan is to assume things are better, cautiously, and hope they continue on a more pleasant path.