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There is no fix for Intel’s crashing 13th and 14th Gen CPUs — any damage is permanent
(www.theverge.com)
this post was submitted on 26 Jul 2024
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I have a 13 series chip, it had some reproducible crashing issues that so far have subsided by downclocking it. It is in the window they've shared for the oxidation issue. At this point there's no reliable way of knowing to what degree I'm affected, by what type of issue, whether I should wait for the upcoming patch or reach out to see if they'll replace it.
I am not happy about it.
Obviously next time I'd go AMD, just on principle, but this isn't the 90s anymore. I could do a drop-in replacement to another Intel chip, but switching platforms is a very expensive move these days. This isn't just a bad CPU issue, this could lead to having to swap out two multi-hundred dollar componenet, at least on what should have been a solidly future-proof setup for at least five or six years.
I am VERY not happy about it.
From the article:
If your CPU is already crashing then that's it, game over. The upcoming patch cannot fix it. You've got to figure out if you can do a warranty replacement or continue to live with workarounds like you're doing now.
Their retail boxed CPUs usually have a 3(?) year warranty so for a 13th gen CPU you may be midway or at the tail end of that warranty period. If it's OEM, etc. it could be a 1 year warranty aka Intel isn't doing anything about it unless a class action suit forces them :/
The whole situation sucks and honestly seems a bit crazy that Intel hasn't already issued a recall or dealt with this earlier.
If you're in the UK or I expect EU, I imagine if it's due to oxidation you can get it replaced even on an expired warranty as it's a defect which was known to either you or intel before the warranty expired, and a manufacturing defect rather than breaking from use, so intel are pretty much in a corner about having sold you faulty shit
The article is... not wrong, but oversimplifying. There seem to be multiple faults at play here, some would continue to degrade, others would prevent you from recovering some performance threshold, but may be prevented from further damage, others may be solved. Yes, degradation of the chip may be irreversible, if it's due to the oxidation problem or due to the incorrect voltages having cuased damage, but presumably in some cases the chip would continue to work stable and not degenerate further with the microcode fixes.
But yes, agreed, the situation sucks and Intel should be out there disclosing a range of affected chips by at least the confirmed physical defect and allowing a streamlined recall of affected devices, not saying "start an RMA process and we'll look into it".