this post was submitted on 19 Aug 2024
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Clearly many of the commenters here have not supported average smartphone users enough to know how they will blindly click the first thing that looks anything like what they think the technician is asking them to click. Remember, the average person does not have a laptop or desktop computer, they only have a phone (and only the one because they probably traded their old phone in with the carrier for a pittance when they got their current one), and they often do not have internet service at home and simply rely on mobile data from their unlimited data plan.
Is that really the average user? Especially not having internet service at home? I can reluctantly but relatively easily believe the "no computer" bit but, average or not, I don't think I know anyone without some kind of non-mobile Internet.
Nobody in my wife's family has a laptop. Not a single person. They are tech illiterate to the point where I'm not sure they know how to use a keyboard.
That's probably not the average user either, but they certainly help to set the average as low as it truly is...
It's entirely plausible that this is the case for your wife's family and others, but it's hard for me to imagine a household without at least one non mobile computer. However, I can.
Without non mobile internet, though? Again, I can imagine it ... But it seems wrong.
It shouldn't be so hard; I was around before the internet was prevalent. My life now involves constant internet access, though, so I guess it's weird to me that some people have lives that don't - and especially that that might be the average.
One must always remember the words of George Carlin, I suppose.
Everything is mobile, if you can lift.
We use a fair few shared mobile phones at work and while it has WiFi / unlimited mobile data is used solely as an absence line number because some of my fellow colleagues don't have home internet, actively disable their mobile data (because they use a SMS / Call package only), and really can't get their head around "the nets"/Whatsapp and don't, want to, either.
Which I agree with to an extent since Whatsapp can suck my plums too. They exist and quite a few of them apparently.
There is a bonus to this thou since I get to call them names because of their neanderthal ways...
They're living the dream
To this average person, they have an unlimited plan because that's what they sell you in the carrier store, and they go do a quick cost benefit and go "nah I don't need to pay for another internet plan for my home when I have unlimited data on my phone" Mobile data has gotten good enough and cheap enough that they don't have to care really.
I agree its very hard for us in tech to imagine. I had a similar discussion with one of my colleagues in IT who was in a similar state of disbelief (in this case it was a person who was recently fired who had been with the company for over 25 years and used his work email for a bunch of personal accounts because he "doesn't have a personal email" a couple of us pointed out some of the thought processes and cost/benefit analysis one might make that can lead to that point)
This was the thought process I had after the episode. I pictured the average user, blissfully installing apps they didn't search for, before trying again and installing what they needed. I bet a lot of those people leave such apps installed after the fact. And I don't recall the current broadcast behavior but some time ago it was possible to wake up without the user starting the app and then you could do work on the user's device. Such as pestering then with notifications, sucking up data, and so on.
The fun part is once an app is installed, it tends to stay installed for a very long time, and often will even follow them to new phones because what does your phone helpfully offer to do when you first set it up? It asks if you want to transfer all of your data to it. So it transfers everything, including all of your installed apps. I've uninstalled flashlight apps from back when phones didn't have such functionality consistently built in
I've bee the using smartphones my entire life and I've fallen for this bullshit. I've instinctively pressed the first install button because my search was hyper specific, I just assumed it wouid be the first result.
But, of course it was an ad. Fucking Google.
It's been ages since i touched frontend but there's ways to stop the page moving as it loads and i swear it's not done intentionally since it generates clicks.