this post was submitted on 19 Aug 2024
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Technology
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It's bound to happen. Why waste hours replacing tags when you can just change what the shelf says when the prices change.
But this article is so pro Walmart it's crazy.
Slim profit margins my ass. Walmarts gross profit for the twelve months ending July 31, 2024 was $163.786B,
I think the main concern is that this is a step towards normalizing extremely frequent price changes, a la Uber surge pricing.
So, if I grab an item off the shelf and browse around the store for a while, is the price going to be the price currently displayed or the price when I grabbed it?
If it's the current price, what's the point of a price tag? If I can't actually know the price until checkout, then showing me the price is kind of a useless bit of data. I also suspect that the "speak to a manager" types would make that a major headache for stores.
If it's the price when I grabbed it, how are they keeping track of that? I see two ways of handling that: one requires that you use their app to shop, and the other requires cameras and "machine vision" that are still unreliable, at best. The former seems more likely, but I doubt either is going to sit well with customers.
Edit: someone pointed out that it might not actually display a price, and you'd have to scan it to get your price. Kind of like the first option, but I think it's going to turn off less tech savvy customers.
I haven't seen that aspect addressed in any articles about the "feature".
Even at stores that have this feature, I rarely see people use it. It's clearly not an experience that people flock to.
OTOH, on the rare occasion I've visited a Walmart in the past 10 years, I have a 100% rate of checkout taking an absurdly long time. Everyone there just seems to accept it like they have no choice.