this post was submitted on 19 Aug 2024
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I've experienced the same. Contacted them and no solution was given. I quit using it because it's useless to navigate around my city.
I had to contact them 3 times in 3 months to get a reply, and this is what they said:
Fortunately, they also attached a screenshot showing the closed bridge drawn on top of what I assumed is the software they use, next to Google Maps where the bridge is mapped and marked as closed. I quickly checked OpenStreetMap and... the bridge was mapped and marked as closed. It just seems the software they use doesn't download closed ways and they just mark as closed whatever road is nearby what has been reported by their traffic data provider. I quickly replied to advice against editing the correct data on OpenStreetMap. It's been more than one year and the issue is still there. They don't seem to care.